FAQ - answers to frequently asked questions
Last Modified: 28 Aug 2023
UP TO 40% OFF STYLES
All sale styles are final sale. Discount automatically applied at checkout at riverandskycalifornia.com only. Offer is valid August 28, 12:00 a.m. PST through September 4, 2023 11:59 pm PST. Discount does not apply to tax, shipping, or other charges. Offer may not be combined with any additional discounts. Not redeemable for cash and may not be sold, transferred, or altered. Discount valid during promotional period only and may not be applied to previous purchases or existing order renewals.
When will my order ship? Most orders are shipped within 2-3 business days of receiving order. From time to time, there may be a slight delay due to an item's stock status. We usually ship US First Class Mail and will notify you with tracking number at the time of shipment. 1 day and 2 day Express delivery service can be selected at checkout. Please allow 1-2 business days for order to be processed and shipped.
How much is shipping? We offer free domestic ground shipping on all orders over $200. For all orders under $200, a standard shipping fee will be applied. Insurance is available on all orders for additional $4.
We ship to Australia for a flat rate fee of $30. Duties and taxes are calculated directly into shipping costs and are taken care of at checkout. All international orders ship via DHL Express, and shipping times vary depending on your location. For returns, Please note that shipping and handling charges are non-refundable.
What Information About Me Is Collected and Stored?
Information You Provide:
We collect and store information that you provide on or through the Web Sites and that you provide to our Customer Service Department in connection with your access and use of these Web Sites. Though you may use portions of these Web Sites without providing any Personal Information, in order to take advantage of the full capabilities of these Web Sites, you will be required to provide certain Personal Information. For example, you must provide Personal Information in order to place an order or to register for an account on or through these Web Sites. We may request, collect and store some or all of the following types of Personal Information: name, billing address, shipping address, e-mail address, telephone number, financial and payment information, such as credit card number and expiration date, and other similar information.
In addition, you may provide certain Personal Information about third parties on or through the Web Sites. For example, you must provide us with Personal Information about a third party when you request that we ship an order to a third party or request that we send your "wish list" to a third party. The information collected regarding a third party may include that third party's name, address, phone number, fax number, e-mail address, physical address, and other similar information.
Aggregate and Automatically Collected Information:
We collect and store certain other non-personally identifiable information automatically whenever you interact with these Web Sites. For example, we may collect your Internet Protocol (IP) address, browser information and reference site domain name when you visit these Web Sites.
In addition, some of our e-mail communications to you may include a "click-through URL" linked to a particular page on the Web Sites. By clicking on one of these URLs, you will automatically enter our Web Site and we may collect information related to the "click-through." You may avoid having this information collected by not clicking on URL links in our e-mail communications.
How is Information Used and Disclosed?
Personal Information collected on or through these Web Sites is used to provide the products and services that you have ordered or requested, to process and ship orders, to send order and shipping confirmations and to provide customer service. If you sign up to our e-mail list or otherwise opt-in to receive promotional communications in connection with these Web Sites, we may also use the Personal Information you provide to contact you about sales, special offers and new site features and to send you other promotional communications. You may manage your preferences so as not to receive promotional material
If you request us to ship products to a third party and we are able to determine the information you provided pertains to a third party, we will use the Personal Information you provide regarding that third party only to process and ship the product to that third party and to confirm shipment. In addition, we may retain that Personal Information as reasonably necessary to appropriately document our business activities and for archival and record retention purposes. If you request us to send your "wish list" to a third party, we will use that third party's e-mail address only to send the requested e-mail.
Aggregate and Automatically Collected Information:
Automatically collected information is used to analyze and improve these Web Sites, gauge the effectiveness of our e-mail communications and your level of interest in particular areas and to provide our customers with a fulfilling shopping experience.
We may aggregate and use certain automatically collected information and non-personally identifiable information for research or marketing purposes and may share, sell, rent, trade or publish that aggregate information and statistical data derived from such information with our marketing partners, advertisers or other third parties for research or marketing purposes. We do not use automatically collected information to identify a particular user.
We may on occasion combine information we received on or through these Web Sites with information obtained from other sources and outside records to enable us to update and correct the information contained in our database and to provide product recommendations and special offers that we think will interest you.
With Whom is Information Shared?
We may share Personal Information you provide to us with certain third parties that perform services on our behalf. The services provided by those third parties may include: operating these Web Sites, hosting these Web Sites, providing the products and services you request through these Web Sites, authorization and processing of your payments, product fulfillment, fraud protection and credit risk reduction, product customization, marketing and promotional material distribution, web site evaluation, data analysis and, where applicable, data cleansing. Those third parties are not authorized to use or disclose Personal Information you provide to us on or through these Web Sites for any purpose other than to perform the services designated by us.
Children and Privacy
What Steps Are Taken To Keep Personal Information Secure?
The security of your information is important to us. The Web Sites employ various technical and security measures designed to help protect the Personal Information we collect about you. We have instituted security procedures and measures to protect our servers and networks that store Personal Information. Unfortunately, no transmission of information over the Internet can be guaranteed to be 100% secure and, therefore, we cannot ensure or warrant the security of any information.
How Can I Access, Correct and Update Personal Information?
Can I Indicate Whether or Not I Want To Receive Promotional Communications?
There are several ways in which you can tell us whether or not you want to receive promotional communications from us. When you set-up an account or click on the "Manage Your Account" area of these Web Sites, you will have an opportunity to make or change your selections in this regard. You also will have an opportunity to change these selections by clicking on an "unsubscribe" hyperlink contained in promotional e-mails we send you. If you have not established an account but have instead signed-up for our e-mail list, you will be able to change your e-mail preferences by clicking on an "unsubscribe" hyperlink contained in promotional e-mails we send you. Please note that removal of Personal Information from our database or "opting-out" will not stop marketing or advertising content that is generated for distribution or is otherwise queued for transmission to you prior to the time when we can implement your request.
If you establish an account, you may receive certain types of communications even if you have not opted-in to receive them because these types of communications may be necessary in order to maintain an account on the Web Sites.
What Happens When I Link To or From Another Web Site?